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The General Motors exclusive dealer for Jordan confirms its commitment to present every customer with the best aftersales experience.
Under the patronage of his Excellency Mr. Akel Baltagi, and in the presence of GM Middle East and North Africa President, Mr. Mario A. Spangenberg as well as CEO of Abu Khader Automotive, Mr. George Abu Khader, Leading Vehicle Company invited a number of media representatives and VIPs to conduct an exclusive tour of its state of the art all-new service center after its inauguration in Bayader Wadi Al Seer, Amman.
The exclusive General Motors brands’ distributor gave VIP guests and journalists the chance to be the first to have in-depth look on the all new world class service center, equipped with state of the art technology and tooling. Guests were also able to join with Leading Vehicles Company management team, The Customer Care and Aftersales team, as well as the GM- Certified technical and support personnel and witness their commitment to customer care excellence.
The all-new Abu Khader- General Motors service center includes more than 50 technical bays that covers mechanical and electrical diagnosis and repair, body repair and paint, all manned by a dedicated and highly qualified team of technicians and engineers. The maintenance process is subject to the highest and most stringent quality standards that assure the best level of service possible for each vehicle and customer.
The all-new service center is also equipped with state of the art customer waiting lounges equipped with the latest in comfort and technology, which allow each customer to follow up with each step of the service process in complete comfort. The lounge facilities offer each customer with an individual level of service that has been designed to maximize convenience and comfort.
The all new facility also includes a number of dedicated training rooms that are equipped to provide the latest up to date training to the service and technical personnel, which allows them to maintain their proficiencies as the technologies and procedures evolve. This allows the entirety of the service teams to offer customers with the best ownership experience at all touch points and all brands respectively.
Speaking at the inauguration, Mr. Taher Al Husseini, General Manager at Leading Vehicles Company stated: “General Motors is renowned for its innovation and advanced technology, and as such it is imperative that the service departments and spare parts division reflect that same level of sophistication. Abu Khader Automotive has invested in a world class facility with the best equipment and technology to provide our customers with the level of aftersales care that they deserve and exceed their expectations.”
He continued: “Our overriding priority is to provide each of our customers with the highest level of aftersales service in line with General Motors global customer first vision. We are certain that this new facility, with its leadership provides a pivotal infrastructure to achieve this vision. We hope that our guests have enjoyed the tour and thank them for their support in this new era of customer service for all Chevrolet, GMC, Cadillac and Opel customers.”
Speaking during the opening ceremony, Mario Spangenberg said: “We are very proud of our partnership with Abu Khader Automotive for their efforts and commitment to offering General Motors customers in Jordan with the highest levels of ownership experience. We also thank them for their continued investments, such as this fine facility, and most importantly in their workforce which is yielding some of the best customer satisfaction results in the region, as the Abu Khader team strives to exceed customer expectation.”
In finishing Spangenberg commended the commitment of the Abu Khader team towards their customer, most notably in the execution of the one hour service and two day advanced booking.